Wellbeing and troubleshooting

Fingene is not a counselling service. Tele-MANAS (14416) and KIRAN (1800-599-0019) are free and open any time. You can also write to support@thefingene.com, and a person will read it.

No. Fino is not therapy or medical care. If you tell it you are in distress, it stops coaching and points you to helplines.

Check that you are using the email you registered with, then use the password reset. If that fails, write to support@thefingene.com with the email address and we will help.

Reload the page, check your connection, and try another browser. If it still fails, write to us with your browser name and version.

The reader understands the formats of more than twenty Indian banks, but not every message. You can add the entry by hand instead, and tell us the bank so we can improve it.

That means the numbers shown are examples. Switch to your own data when you are ready, from the banner or from Settings.

Write to support@thefingene.com with the post or a link. We review reports within 48 hours and act sooner where there is a risk of harm.

Write to support@thefingene.com. A person reads every message and replies within 48 hours.

Follow the steps on the Grievances page. The Grievance Officer acknowledges within 48 hours and resolves within 30 days.